The Junta de Gobierno has approved a new service charter for Madrid Emprende, reinforcing the municipal commitment to quality, transparency, and continuous improvement in supporting entrepreneurs and the business fabric of the city. For the past 20 years, Madrid Emprende has assisted entrepreneurs, individual business owners, startups, and SMEs at various stages of their business projects, from conception to international growth.
The new service charter marks a significant step in the city council's commitment to entrepreneurship. It will provide citizens with clear information about municipal support services for entrepreneurs, as well as the quality commitments made by the General Directorate of Entrepreneurship in delivering these services.
The charter outlines eight services designed to support businesses throughout their journey, including general information and advice on creating a business plan, establishing a company, or registering as self-employed. Additional services include incubation in offices and coworking spaces, acceleration, consolidation, scaling, and support for internationalisation. Furthermore, it offers access to private capital through investment forums, in-person and online training, and a mentoring network.
Among the quality commitments, the Madrid city council has set maximum response times to ensure timely assistance for users: 15 calendar days to provide an advisory appointment, 15 business days to address requests for office and coworking space access, and two months to respond to suggestions, complaints, and commendations received.
Additionally, Madrid Emprende will host two investment forums annually to facilitate entrepreneurs' access to funding, maintain an annual acceleration programme in general and specialised incubators focused on agri-food and health, and review its training offerings each year to incorporate content related to new technologies and other strategic areas.
Services will continue to be offered both virtually and in person. In-person support will be available at the Ventanilla Única de Emprendimiento (VUE), located at Calle del Príncipe de Vergara, 140, as well as in six general incubators in Carabanchel, Moratalaz, Puente de Vallecas, San Blas, Vicálvaro, and Villaverde, and two specialised incubators: Madrid Food Innovation Hub and Hortaleza Tech.
The charter approved today includes mechanisms for monitoring and evaluation, including a system to measure citizen satisfaction, which will help verify compliance with these commitments and promote continuous improvement of the services provided. Through this initiative, the Madrid city council reaffirms its commitment to creating a more favourable environment for entrepreneurship, contributing to the development of the business fabric, economic growth, and the generation of opportunities and jobs in the city.
